15% OFF YOUR FIRST ORDER WITH CODE WELCOME15 + FREE SHIPPING ON ORDERS OF $40 OR MORE

Terms and Conditions

Once you place your order you are agreeing with the following Terms and Conditions.

ORDER PROCESSING TIME

  • All orders will take approximately 1-2 weeks from the time the order is placed to when your order is shipped. (allow additional days for delivery)
  • Items are not created until your order has been placed and payment has cleared.
  • Once we start on your order, no changes (colors/sizes) can be made.

SHIPPING

  • All orders are shipped USPS with tracking.
  • Orders weighing 12oz or less will ship USPS First Class.
  • Orders weighing 13oz or more will ship USPS Priority.

LOST OR DAMAGED MAIL

  • Once your order is marked as 'Delivered' your transaction with Thousand Oaks Clothing co. is complete.
  • If you never received your package (but it is marked as Delivered) it is the customers responsibility to contact your local post office.
  • Thousand Oaks Clothing co. is not liable for damaged or lost packages.
  • If your package has been lost in transit, please contact your local post office or visit USPS.com.

COUPON CODE

  • Only one coupon code can be used per transaction.
  • Coupon code must be entered during checkout for you to receive the discount.
  • No refunds will be made if the coupon code is not used.

SIZING

  • It is the customers responsibility to select the correct size before ordering. 
  • Size charts are included on each listing. 
  • To ensure the best fit, compare the measurements in the size chart with a top that already fits the recipient.