Terms and Conditions
Once you place your order you are agreeing with the following Terms and Conditions.
ORDER PROCESSING TIME
- All orders will take approximately 1-2 weeks from the time the order is placed to when your order is shipped. (allow additional days for delivery)
- Items are not created until your order has been placed and payment has cleared.
- Once we start on your order, no changes (colors/sizes) can be made.
- All orders are shipped USPS with tracking.
- Orders weighing 12oz or less will ship USPS First Class.
- Orders weighing 13oz or more will ship USPS Priority.
LOST OR DAMAGED MAIL
- Once your order is marked as 'Delivered' your transaction with Thousand Oaks Clothing co. is complete.
- If you never received your package (but it is marked as Delivered) it is the customers responsibility to contact your local post office.
- Thousand Oaks Clothing co. is not liable for damaged or lost packages.
- If your package has been lost in transit, please contact your local post office or visit USPS.com.
- Only one coupon code can be used per transaction.
- Coupon code must be entered during checkout for you to receive the discount.
- No refunds will be made if the coupon code is not used.
- It is the customers responsibility to select the correct size before ordering.
- Size charts are included on each listing.
- To ensure the best fit, compare the measurements in the size chart with a top that already fits the recipient.